Our Team

Missy Burton

Senior Account Executive

Missy is a Certified Wedding and Event Planner with a passion for creating unforgettable moments that leave lasting memories. A proud Cum Laude graduate of the University of South Carolina, she has been immersed in the event industry since college. Missy honed her skills as the Event & Wedding Coordinator at North Carolina’s only privately owned oceanfront venue, gaining invaluable hands-on experience along the way.

Known for thriving in a fast-paced environment, Missy excels in every aspect of event planning—whether it’s building relationships, managing logistics, or bringing a vision to life. Her love for food is central to her approach, as she believes culinary experiences can elevate any celebration. Whether working with clients or sharing a meal with loved ones, Missy cherishes the connection that food brings.

Meticulous and highly organized, Missy oversees every detail of the events she plans with precision and care. Outside of work, she enjoys exploring new restaurants, getting outdoors, and spending time with her family, pets, and friends.

Timothy Dean

Senior Account Executive

Timothy Dean has the ability to make visions come to life. Thanks to his experience in organizing large galas and festival events for nonprofit organizations, he is able to provide guests with unforgettable and one-of-a-kind experiences. His end goal is to make an event to remember for all, including those who plan the event. His background in management has afforded him the opportunity to work with some great companies across the country. When he is not at work, he is enjoying time with his husband and their two adorable fur babies – Zeus and Coco.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

John Lilley

Senior Account Executive

He once wanted to be Jay Gatsby; now, he just wants to plan his parties. John’s knack for curating event spaces and molding every opportunity into meaningful experiences is born from a deep desire to demonstrate to each of his clients that they, too, can have that special soiree they’ve always dreamed of. Every event he produces is a collaborative engagement with his client and their unique ideas, which becomes an opportunity to help mold their vision into a memorable reality. What clients most appreciate about John’s abilities in producing their events is his diligent attention to the little details, his eye for excellence in style, and the reassuring composure that his clients have come to expect. When he isn’t burning both ends of the candle, you can find John either reading fiction, exploring the quieter parts of nature, or sampling local Richmond cuisine and breweries.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Jessica Pick

Account Executive 

Born and raised in Richmond, Jessica has always been community-driven and has a deep love for the city’s dining and wine scene. With her natural ability to connect with people from all walks of life, she’s something of a socialite in her own right.

Fun, outgoing, and always positive, Jessica is a perfect fit for hospitality bringing joy and energy to every person she meets. She’s sure to be a delight to work with and encounter in the community.

Ian McGrory

Catering Executive Chef

Ian McGrory grew up in New Jersey restaurants and speakeasies drinking Cherry Coke and Shirley Temples alongside his mother, the manager of exclusive hotel restaurants and private country clubs. She introduced Ian to fine food, fine manners, and most importantly fine peers from around the planet that taught him about cooking and the importance of a good meal. Ian has never looked back as he continues to please guests with meals that mean as much to him in preparation as they do to his guest’s enjoyment.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Itala Ramo

Sous Chef

Born in Lima, Peru, Itala has always been full of energy and spirit. As a young girl, she was a star on her volleyball team and quickly became known as the life of the party, a true social butterfly. She studied Psychology in Peru, but her vivid imagination and drive for something bigger inspired her to pack her bags and move to the U.S. in pursuit of new opportunities for herself and her family.

Her love for baking began at just 8 years old, side-by-side with her father in the kitchen. That early passion grew into a lifelong craft, one she now pours into every detail of what she creates for MOSAIC.

When she’s not baking up something delicious, you’ll find Itala traveling, meeting new people, and lighting up every room she enters with her warmth and charm. MOSAIC is lucky to have her!

Megan Cary

Sous Chef

For Megan, food isn’t just a passion—it’s part of her DNA. A true Richmond native, she caught the events-and-food bug while working at the Botanical Garden, where one catering shift had her instantly hooked. Her love of cooking runs deep, even leading her and her father to enroll in culinary school together at The Kitchen at Reynolds. After graduation, Megan took her talents to Colorado, then sharpened her skills up and down the East Coast, soaking in every flavor and technique she could. When she finally returned home to Richmond, she was ready to serve up her culinary creativity—and Mosaic didn’t waste a second in bringing her on board.

Colin Einhaus

Express Catering Manager

If you’re looking for someone who treats every single catering order as if it were their own, look no further. Colin is notorious for double and triple checking to ensure you receive the best experience possible, coincidentally aligning perfectly with MOSAIC’s standard. Whether you’re celebrating a baby shower intimately with family and friends or hosting a corporate luncheon with hundreds of attendees, Colin works incredibly hard to deliver excellence.

Born and raised in Richmond, Colin started in the hospitality industry over fifteen years ago and has mastered thriving in high-pressure environments and solving problems without missing a beat. Wanting to focus more on the elevated side of the service industry, Colin joined the MOSAIC team to fulfill your catering needs, no matter the size; executing inquiries and questions, menus and accommodations, deliveries and pick-ups, all while being the go-to guy for a good laugh.

On the weekends, you’ll probably find Colin out at a nice, little pub listening to live music and spending quality time with his lifelong friends. He loves a chill Sunday and hanging with his cat Lloyd Christmas- only an elite few will recognize that name.

Heather Crabtree

Express Catering Assistant

With more than ten years of experience in restaurant management, hospitality, and retail, Heather has honed her skills in communication, organization, and attention to detail. In her free time, she enjoys gardening, creating art, exploring nature, and spending time with her cherished cats, Poppy and Phillip.

Rachel Groover

Production Coordinator

Rachel is no stranger to the entertainment world with a passion for bringing events to life through innovative technical production. With experience in audio/visual design, interior design, and event production, Rachel combines her technical expertise and creative vision to help deliver exceptional experiences. A proud graduate of Radford University with a BA in Theatre, Rachel thrives in environments where creativity and logistics intersect. As William Shakespeare once said, “All the world’s a stage,” and Rachel believes that every event is an opportunity to perform at the highest level and leave a lasting impact. When not working to design the perfect event, Rachel enjoys spending time with her friends and family, including her niece, nephew, and sassy pitbull, Bobby.

Lucivan Ferreira

Production Coordinator

Growing up in a small village along the Amazon River just outside of Santarém – pa, Brazil, Lucivan – better known as Luh – made the journey to Virginia with his family in 2021. Before moving to the United States, Luh worked in event production and fabrication in Brazil, where he developed a strong foundation in hands-on building, creative problem-solving, and large-scale event execution.

An extrovert through and through, Luh brings an infectious energy wherever he goes. His love of music, connecting with people, celebrating life, and sharing his Brazilian culture makes him a natural at building relationships and bringing people together.

A true creative, Luh also brings experience in culinary arts, event rentals, and event production. His hands-on approach, positive attitude, and passion for creating memorable experiences make him a valuable member of the team. Whether he’s behind the scenes bringing an event to life or supporting the team on-site, Luh is always ready to jump in and make things happen.

John Lowery

Operations Manager

With 18 years of robust management expertise, John brings a wealth of experience in home improvement and design to the table. Armed with a bachelor’s degree in financial management, his analytical skills complement his creative vision. As a proud father, coach, and exceptional team player, he has seamlessly blended leadership with a collaborative spirit, fostering success in both professional and personal realms.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Fabiola Laurentin

Warehouse Manager

Born and raised in Venezuela, Fabiola brought her determination, positivity, and strong family values with her when she decided to make the United States her home in 2021.

An only child, Fabiola learned independence at an early age. With a mother who is a lawyer and a father who has is own professional painting business, she grew up surrounded by both discipline and creativity. She credits much of who she is today to the lessons her parents taught her work hard, keep learning, and always take pride in what you do. Today, her mom calls Richmond home, while her dad enjoys life in Florida.

Family is at the center of everything for Fabiola. Her proudest and most life-changing moment was the birth of her son, Lucas. Whether she’s spending time with family, hitting the gym, or pursuing new opportunities to learn and grow, she approaches life with enthusiasm and purpose.

Always eager to learn something new and never afraid to take the lead, Fabiola brings energy, confidence, and heart to everything she does. Outside of work, however, one thing remains most important—family. For Fabiola, every accomplishment is even more meaningful when it can be shared with the people she loves most.

Larry Allen

Director of Human Resources

Larry Allen is an accomplished television and film producer with over a decade of experience in the broadcast and cable television industry. His diverse career has taken him from Los Angeles, where he produced several films—including the critically acclaimed Water Colors, featuring cult film icon Karen Black and Olympic diver Greg Louganis—to international assignments with the U.S. Department of State. In Iraq, he was tasked with opening the first independent production facility for the Iraqi people, a groundbreaking initiative aimed at fostering creative expression and media independence.

Larry has worked with major networks including NBC, PBS, Discovery Channel, and ESPN, honing a deep understanding of storytelling, project management, and leadership. His passion for mentoring young adults in production reflects his commitment to empowering others and fostering growth.

All of these experiences—leading teams, managing complex productions, mentoring talent, and building infrastructure from the ground up—ultimately guided Larry to Mosaic. As HR Director, he now applies his creative background and leadership skills to building strong teams, nurturing culture, and supporting the continued success of Mosaic Catering + Events.

Kira Puffenbarger

Staffing and Traffic Manager

Kira’s passion for customer service and desire to make a positive impact on people’s lives has led her to a diverse career in restaurants, retail, and even healthcare. She embarked on her journey in hospitality working at an iconic Richmond restaurant, serving pancakes and creating enduring connections with her regulars. With an innate charisma and a knack for adaptation, Kira ventured into the healthcare field, where she imparted her expertise in the art of customer service to fellow staff members. This experience allowed her to refine her organizational and managerial skills in a bustling healthcare environment. Kira is excited to contribute her remarkable skill set to the Mosaic team. She is passionate about food, both in its creation and consumption, and enjoys fostering a love of food with her friends and family.

Mandie Tinsley

Chief Administrative Officer

Mandie Tinsley is happy when it all adds up. The number-crunching got serious when she was a Pirate, studying managerial finance at East Carolina University. She took things step-by-step at MOSAIC, waiting tables in high school, becoming an assistant general manager, then finding her calling by keeping things straight in accounting. But this Pirate’s treasure isn’t hidden away. It’s her family, her friends, and her two fur babies. Happiness multiplied.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Michael Routzahn

Creative Director

Whether he’s in South Carolina, Virginia, or somewhere in between, Michael Routzahn brings out the personality of an event, making it come to life with his thoughtful and elevated design. He helped introduce MOSAIC to Charleston in 2009 and was responsible for the design of the Warren Room in historic Charleston in 2015. According to Michael, the success of any great event depends on two factors: the relationship with the client and the power of creativity. Michael is known for his exceptional work in organizing weddings, boutique, and large-scale events across the Southeast. He’s also passionate about the area’s charitable causes and enjoys his rescue dogs.

Billy Wallace

Executive Director

Billy Wallace is the Peanut Butter in your PB&J, holding all event ingredients together, and keeping our classic style timeless. He is the every man working on all fronts: staffing, logistics, event production, menu planning, and design. Billy comes to MOSAIC with an extensive event background, having produced large and small-scale events nationally and locally. Billy is known locally for his dedication to the live music scene and has helped many local venues produce events with storied successes. When not helping others manifest great times, Billy enjoys a quiet life of gardening at home and camping throughout VA’s rivers and mountains.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Gary Levine

Chief Financial Officer

We’re excited to welcome Gary Levine (CFO) to the Mosaic Catering + Events team! Gary brings a refined sense of organization, financial insight, and dedication to excellence — qualities that align beautifully with Mosaic’s standard of thoughtful planning and impeccable service.

Gary’s professional background is rooted in world-class financial and operational management, and he’s passionate about applying that same expertise to the hospitality and events industry. He believes in creating systems that empower teams to make confident, informed decisions — whether that’s through budgeting, logistics planning, or supporting seamless event execution.

Known for his integrity and client-first approach, Gary thrives on providing personalized solutions that meet the unique needs of every team and project. His philosophy is simple: excellence doesn’t require excess — it requires clarity, care, and commitment.

Gary, we’re thrilled to have you join the Mosaic family. Your experience, professionalism, and passion for helping others succeed are a perfect match for our culture of creativity and collaboration. Welcome aboard!

Kristin Riccio

Client Care Coordinator + Corporate Administrator

Kristin Riccio may be new to the professional event scene, but she’s no stranger to linking together many moving parts. Kristin brings with her a lifetime of experience in what she calls controlling chaos. Whether directing Vacation Bible School at her church or wrangling little league softball players as team mom, she knows that coffee is mandatory and you have to go with the flow and not take life too seriously. Kristin has spent the last decade and a half working with children and adults with Autism and other disabilities but was ready to try something new. When She isn’t answering the phones or directing traffic here at Mosaic, she can be found hanging with her family. They love live music, being outside as much as possible and sneaking away to North Myrtle Beach every chance they can.

Photo by ORRIE GAINES PHOTOGRAPHY, LLC.

Mike Holland

Managing Partner

RICHMOND, VIRGINIA  Mike Holland is no bark and all bite. His creativity does the talking, honed by decades of experience that give him grace under pressure. He is the event whisperer, coaxing the best from his team, meeting needs before they’re noticed, spinning the impossible into reality. Mike’s love for the environment spurred him to make MOSAIC a certified green business. His love for animals led him to co-found the nonprofit FETCH a Cure, which helps care for pets undergoing cancer treatment. He’s inspired by design, teamwork, travel, and adventure. And if there’s any bark to be found it’s an approving one, from Hank and Zoey, the Jack Russell Terriers by his side. → Email Mike

Laurette Garlitz

Managing Partner

RICHMOND, VIRGINIA  Laurette Garlitz loves watching weddings unfold, gets her spirits boosted by a good country song, and believes in the power of three. Three children, three grandchildren, and the three hospitality experts who started MOSAIC back in 1993. She, Mike Holland, and Steven Niketas became a trio that bonded over memorable, comfortable, well-executed events — and scores of peer and customer accolades. Their business blossomed and they made magic happen. About the only thing Laurette can’t produce is a stranger. She just doesn’t believe they exist. 

Steven Niketas

Managing Partner

CHARLESTON, SOUTH CAROLINA  Steven Niketas realized long ago that the journey is the destination. He helps his clients get in the same frame of mind, creating events that take guests along for the ride. He is fascinated by innovation in design, charged up by technology and respects the best of classic business practices. He is constantly moving forward, enjoying his family, friends, and dogs.