FAQ


Frequently Asked Questions

Do you create custom menus?

Yes, please consult your catering specialist for our long list of options.

Do you offer vegetarian/vegan options?

Yes, we offer a wide variety of vegetarian, gluten free and vegan options.

What methods of payment do you accept?

Visa, MasterCard, American Express, Check and Cash. To submit a payment online, please use this form.

What does the service charge on a full scale event include?

All necessary serving equipment such as chafers, utensils, platters and bowls, administrative fees, fuel surcharges, packing, setup and breakdown of your event, etc.

What is your deposit requirement?

  • At time of booking: 50% of the total invoice for corporate events and 25% of the total invoice for private events
  • 30 days out: 25% additional
  • 24 hours prior to actual event: Remaining balance due

Do you charge cake cutting or corking fees?

No. This is included in our service charge.

What other services do you provide?

We provide specialty rentals, event design and coordination services.

When is my final guest count due?

7 days prior to the event date. Price may be adjusted if guest count decreases by more than 10%.

How much time do you require for setup and breakdown of my event?

Typical events require 2 hours for setup and 1 hour for breakdown.

Can you provide tables, chairs, linens and other rental items?

Yes, please ask your catering specialist about any specific needs.

Can you provide servers, chefs and bartenders?

Yes, we are capable of providing all necessary staff to set up, run and break down your entire event.

For corporate catering, do you accommodate last minute orders?

We prefer 48 hours notice for all orders to ensure product availability. However, we will always do our best to accommodate last minute orders, so please contact us.

What is your delivery window?

We will set for each event based on driver availability and actual event start time.

Do you provide service-ware and eating utensils for drop-offs?

We provide all necessary serving equipment, platters and utensils for the food provided. We can provide buffet plates, cups and flatware, upon request.

What happens if I need to cancel my catering order?

You will be charged 50% of your total invoice for orders cancelled within 48 hours.

Do you have a delivery charge and boundaries?

Your charge will be based on distance and varies from $20-$50+.

Things To Consider Before You Start

Details

There is an enormous amount of energy that goes into every event. Before you request a proposal, you may want to consider the following:

  • establishing a budget
  • estimate a guest count
  • choose your location
  • set the date and time
  • determine style of service for food & beverages

Service Choices

Seated Meal works well at formal events such as weddings, galas, or where a presentation will take place.

Standing Reception works well for events with limited space, a short event time or where you want to encourage mingling and networking-consider having your guests stand and place some cabaret tables around the room as places to rest drinks.

Partial Seating works well when guest list includes a mixed age group or may extend for a length of time.

Bar Features

Dry Bar if you have a budget-conscious event, eliminating alcohol completely will help with the expenses.

To add options, consider a specialty non-alcoholic drink, such as mandarin spiced iced tea.

Beer and Wine Variety is the spice of life… except when you’re waiting in line at the bar. Offering beer and wine as the only alcoholic options can be more cost-effective and keeps the bar line moving forward so that guests have more time to enjoy your event!

Full Bar A special day deserves the best. Events with large crowds or gatherings for an exceptional occasion may call for a bar with full options for mixed drinks. Please let us know if you would like to serve specialty drinks or we can customize a signature cocktail for you.

Food Presentation Methods

Please discuss food allergies or dietary restrictions with your event representative.

Passed hors d’œuvres This option works for any event. Either as a pre-dinner appetizer or as the sole service of the party, they are easy to hold in your hand, don’t require utensils, offer variety to the menu and are easy to serve. Keep in mind that it takes wait staff to pass the hors d’œuvres, which may increase your personnel estimate.

Stationary hors d’œuvres work well for open houses or receptions where guests arrive intermittently or move around within your venue.

Buffet A popular service choice, this option helps keep personnel costs in line and is a good opportunity to offer a variety of menu choices.

Seated Meal There are several options for seated meals: family style, plated or French service. For family style, your guests are presented with smaller platters of food which are shared among groups of 4-8. At a plated meal, our waiter staff serve plated courses to individual diners. With French service (also known as Russian service), our waiters serve an entire table from one beautifully presented silver platter and tongs.

Food & Beverage Quantities

Meal Hors d’œuvres Drinks
Breakfast not necessary 2 per guest
Lunch 1-4 per guest 2 per guest
Dinner 4-8 per guest 2-3 per guest
Hors d’œuvres 6-12 per guest 2-3 per guest